Sector · UK public sector
Tenders in Telephone-answering services
Live UK public-sector tender data, scoped to Telephone-answering services. 5 awards we have tracked, with the suppliers winning and how the spend distributes.
5
awards tracked
£23.7m
total contract value
£4.7m
average award size
20%
awarded to SMEs
Recent awards
Latest tenders awarded by Telephone-answering services
Out of Hours Service
Awarded to Morgan Sindall Property Services Limited on 22 Jan 2026 · WANDLE HOUSING ASSOCIATION LIMITED
£300k
Out of Hours Call Handling
Awarded to Foundever GB LTD (previously Sitel UK LTD) on 12 Dec 2025 · London Borough of Sutton
£412k
Out of Hours Call Handling Service
Awarded to Careium UK Limited on 10 Dec 2025 · WEST KENT HOUSING ASSOCIATION
£18k
Oyster Cards Contact Handling Services
Awarded to Journeycall Limited on 15 May 2025 · TRANSPORT FOR LONDON
£11.5m
Oyster Cards Contact Handling Services
Awarded to CAPITA PLC on 15 May 2025 · TRANSPORT FOR LONDON
£11.5m
Sector pulse
Who procures in Telephone-answering services, and where the value sits
Telephone-answering services accounts for 5 tracked awards worth £23.7m in the period we monitor. The average award here is £4.7m. Telephone-answering services is procured mainly by WANDLE HOUSING ASSOCIATION LIMITED, TRANSPORT FOR LONDON and London Borough of Sutton. The biggest spender is WANDLE HOUSING ASSOCIATION LIMITED, with 1 award totalling £300k. Geographically the work is concentrated heavily in London. SMBs hold 20% of awards, in line with the typical UK public-sector mid-band. Volume is softening versus the prior month.
Who is buying in Telephone-answering services
Biggest single award
£11.5m
Oyster Cards Contact Handling Services
Won by Journeycall Limited on 15 May 2025
Busiest month
May 25
2 awards published, totalling £23m.
Last 30 days vs the prior 30: softening.
Where the awards land
- London60%
- 20%
- North East,North West,Yorkshire and The Humber,East Midlands,West Midlands,East of England,London,South East,South West20%
Top suppliers
Who is winning the work
CAPITA PLC
1 award · £11.5m total
Journeycall Limited
1 award · £11.5m total
Foundever GB LTD (previously Sitel UK LTD)
1 award · £412k total
Morgan Sindall Property Services Limited
1 award · £300k total
Careium UK Limited
1 award · £18k total
Related buyers
The buyers driving demand in Telephone-answering services.
How Bidwell helps
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