Sector · UK public sector
Tenders in Helpdesk and support services
Live UK public-sector tender data, scoped to Helpdesk and support services. 5 awards we have tracked, with the suppliers winning and how the spend distributes.
5
awards tracked
£1.3m
total contract value
£264k
average award size
40%
awarded to SMEs
Recent awards
Latest tenders awarded by Helpdesk and support services
IT Helpdesk
Awarded to BYTES SOFTWARE SERVICES LIMITED on 23 Apr 2026 · Kent Community Health NHS Foundation Trust
£325k
Micad HelpDesk FM Software
Awarded to MICAD SYSTEMS (U.K.) LIMITED on 5 Feb 2026 · Kent Community Health NHS Foundation Trust
£21k
ServiceNow Platform Management & Support
Awarded to EIS (the trading arm of Cantium Business Solutions Limited) on 2 Oct 2025 · Lancashire County Council
£405k
Microsoft Unified Enterprise Support
Awarded to Microsoft Limited on 29 Jul 2025 · UNIVERSITY OF THE WEST OF ENGLAND
£292k
Strategic Service Integration and Management (SIAM) Tool
Awarded to Fordway Solutions Limited on 1 May 2025 · DESNZ
£276k
Sector pulse
Who procures in Helpdesk and support services, and where the value sits
Helpdesk and support services accounts for 5 tracked awards worth £1.3m in the period we monitor. The average award here is £264k. Helpdesk and support services is procured mainly by Kent Community Health NHS Foundation Trust, DESNZ and UNIVERSITY OF THE WEST OF ENGLAND. The biggest spender is Kent Community Health NHS Foundation Trust, with 2 awards totalling £346k. Geographically the work is spread across Any region, North East,North West,Yorkshire and The Humber,East Midlands,West Midlands,East of England,London,South East,South West, South West. SMBs are taking 40% of recorded awards, a healthier slice than most public-sector categories. Volume is broadly flat versus the prior month.
Who is buying in Helpdesk and support services
Biggest single award
£405k
ServiceNow Platform Management & Support
Won by EIS (the trading arm of Cantium Business Solutions Limited) on 2 Oct 2025
Busiest month
Jul 25
1 award published, totalling £292k.
Last 30 days vs the prior 30: roughly flat.
Where the awards land
- Any region20%
- 20%
- North East,North West,Yorkshire and The Humber,East Midlands,West Midlands,East of England,London,South East,South West20%
- South West20%
- North East,North West,Yorkshire and The Humber,East Midlands,West Midlands,East of England,London,South East,South West,Scotland,Wales,Northern Ireland20%
Top suppliers
Who is winning the work
EIS (the trading arm of Cantium Business Solutions Limited)
1 award · £405k total
BYTES SOFTWARE SERVICES LIMITED
1 award · £325k total
Microsoft Limited
1 award · £292k total
Fordway Solutions Limited
1 award · £276k total
MICAD SYSTEMS (U.K.) LIMITED
1 award · £21k total
Related buyers
The buyers driving demand in Helpdesk and support services.
How Bidwell helps
Win more of the Helpdesk and support services pipeline
Helpdesk and support services sees SMBs win 40% of awards, which makes it one of the better categories for smaller bidders. If you supply here, Bidwell catches every matching tender the moment it publishes, scores it against your past wins, and drafts a complete first response in around 30 minutes so you can bid more often.
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