Sector · UK public sector
Tenders in Customer Relation Management software package
Live UK public-sector tender data, scoped to Customer Relation Management software package. 6 awards we have tracked, with the suppliers winning and how the spend distributes.
6
awards tracked
£41.2m
total contract value
£6.9m
average award size
0%
awarded to SMEs
Recent awards
Latest tenders awarded by Customer Relation Management software package
CA15239 - Customer Relationship Management System
Awarded to RIBBONFISH LIMITED on 15 Dec 2025 · Activate Learning
£804k
NCC1374 Contact Centre Telephony
Awarded to Amazon Web Services EMEA Sarl on 27 Oct 2025 · Northumberland County Council
£382k
Customer Engagement Platform and Contact Centre as a Service
Awarded to Netcall Technology Limited on 7 Oct 2025 · North Yorkshire Council
£7.5m
Contract award: FCDO Project Radius Licencing
Awarded to XMA Limited on 10 Aug 2025 · Foreign Commonwealth and Development Office
£316k
CRM - Replacement Contract
Awarded to Salesforce UK Limited on 3 Jul 2025 · FCA
£32m
Customer review service
Awarded to Trustpilot on 4 Jun 2025 · National Savings & Investments
£180k
Sector pulse
Who procures in Customer Relation Management software package, and where the value sits
Customer Relation Management software package accounts for 6 tracked awards worth £41.2m in the period we monitor. The average award here is £6.9m. Customer Relation Management software package is procured mainly by Foreign Commonwealth and Development Office, FCA and North Yorkshire Council. The biggest spender is Foreign Commonwealth and Development Office, with 1 award totalling £316k. Geographically the work is spread across Any region, London, North East,North West,Yorkshire and The Humber,East Midlands,West Midlands,East of England,London,South East,South West,Scotland,Wales,Northern Ireland. Only 0% of awards go to SMBs, so this category is dominated by larger suppliers. Volume is softening versus the prior month.
Who is buying in Customer Relation Management software package
Biggest single award
£32m
CRM - Replacement Contract
Won by Salesforce UK Limited on 3 Jul 2025
Busiest month
Oct 25
2 awards published, totalling £7.9m.
Last 30 days vs the prior 30: softening.
Where the awards land
- Any region33%
- London17%
- North East,North West,Yorkshire and The Humber,East Midlands,West Midlands,East of England,London,South East,South West,Scotland,Wales,Northern Ireland17%
- Yorkshire and The Humber17%
- North East17%
Top suppliers
Who is winning the work
Salesforce UK Limited
1 award · £32m total
Netcall Technology Limited
1 award · £7.5m total
RIBBONFISH LIMITED
1 award · £804k total
Amazon Web Services EMEA Sarl
1 award · £382k total
XMA Limited
1 award · £316k total
Trustpilot
1 award · £180k total
Related buyers
The buyers driving demand in Customer Relation Management software package.
How Bidwell helps
Win more of the Customer Relation Management software package pipeline
SMB share in Customer Relation Management software package sits at 0%, below the wider public-sector average. The category gets won by the systems integrators with full bid teams, and that is exactly the gap Bidwell closes. We catch every UK tender that maps to Customer Relation Management software package, score it against your knowledge base, and draft a tailored response in around 30 minutes so a smaller team can compete on volume.
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