Sector · UK public sector
Tenders in Call centre
Live UK public-sector tender data, scoped to Call centre. 7 awards we have tracked, with the suppliers winning and how the spend distributes.
7
awards tracked
£38.8m
total contract value
£6.5m
average award size
0%
awarded to SMEs
Recent awards
Latest tenders awarded by Call centre
Out of Hours Phone Service
Awarded to Davies Group Limited on 16 Jun 2026 · Housing Solutions
£75k
Concessions Contact Handling Services
Awarded to Journeycall Limited on 17 Feb 2026 · TRANSPORT FOR LONDON
£14.3m
ID588 - Out of Hours Contact Centre - AWARD
Awarded to Orbis Protect on 12 Jan 2026 · Aspire Housing
Undisclosed
ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5
Awarded to Changeworks on 16 Dec 2025 · Energy Saving Trust Ltd
£1.2m
Contact Centre Services
Awarded to Capita Business Services Ltd on 17 Nov 2025 · KENT COUNTY COUNCIL
£9.1m
Housing 21 - Call Monitoring
Awarded to Appello Careline Limited on 31 Oct 2025 · Housing 21
£14m
Public Enquiries Call Handling Service
Awarded to Foundever Operating Corporation Limited on 20 Jul 2025 · Ofqual
£73k
Sector pulse
Who procures in Call centre, and where the value sits
Call centre accounts for 7 tracked awards worth £38.8m in the period we monitor. The average award here is £6.5m. Call centre is procured mainly by TRANSPORT FOR LONDON, Housing 21 and KENT COUNTY COUNCIL. The biggest spender is TRANSPORT FOR LONDON, with 1 award totalling £14.3m. Geographically the work is spread across Any region, UKM75, UKJ11. Only 0% of awards go to SMBs, so this category is dominated by larger suppliers. Volume is broadly flat versus the prior month.
Who is buying in Call centre
Biggest single award
£14.3m
Concessions Contact Handling Services
Won by Journeycall Limited on 17 Feb 2026
Busiest month
Oct 25
1 award published, totalling £14m.
Last 30 days vs the prior 30: roughly flat.
Where the awards land
- Any region14%
- UKM7514%
- 14%
- UKJ1114%
- UK14%
Top suppliers
Who is winning the work
Journeycall Limited
1 award · £14.3m total
Appello Careline Limited
1 award · £14m total
Capita Business Services Ltd
1 award · £9.1m total
Changeworks
1 award · £1.2m total
Davies Group Limited
1 award · £75k total
Foundever Operating Corporation Limited
1 award · £73k total
Orbis Protect
1 award · Undisclosed total
Related buyers
The buyers driving demand in Call centre.
How Bidwell helps
Win more of the Call centre pipeline
SMB share in Call centre sits at 0%, below the wider public-sector average. The category gets won by the systems integrators with full bid teams, and that is exactly the gap Bidwell closes. We catch every UK tender that maps to Call centre, score it against your knowledge base, and draft a tailored response in around 30 minutes so a smaller team can compete on volume.
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